Our firm offers a wide array of
consulting services. Some are focused on leadership and customer
focus (your melody)!
Some are focused on team and facilitation (your
harmony)! Still others can
assist you with the beat of continuous improvement and involve
business process improvement and change management (your
rhythm)! We often integrate
consulting services with our training and coaching offerings
Our services include:
- a better understanding of your needs
- greater retention of skills, processes and concepts
- ongoing evaluation and control so that "things
don't slip and people don't revert back to old habits"
We also offer Change
Management - customized
training, consulting and coaching interventions associated
with major organizational changes such as outsourcing, mergers,
Leadership Assessment - Using a variety of instruments
and/or competency models will interview executives and design
developmental summaries highlighting leader strengths and
improvement opportunities. Can also use a 360 instrument
in this process.
Succession Planning - Work with organizations in
designing, improving or maintaining their succession planning
processes that assist the organization in ensuring positive
results with their efforts in identifying and developing
key talent in the organization.
Meeting Facilitation - Work with organizations to
assist in the design and development of effective meetings.
Facilitate small group as well as large group sessions when
the need for external support makes sense to clients. This
service expands to strategic offsite meetings, process improvement
meetings, functional conferences and a variety of smaller
team project, problem solving, or planning/implementation
Competency Development - Using a variety of optional
techniques work to interview key members in an organization
to identify the critical competencies necessary for successful
leadership (This service can also be extended to other roles
in the organization).
Management and Team Development - Will conduct one-on-one
coaching to help develop leadership skills with key individuals
in organizations; will also work with self-managed teams,
improvement teams and intact work groups to assist them
in team building efforts and in enhancing high performance
Organizational/Process Improvement - Facilitation
and assistance in the development, maintenance and improvement
of reengineering and process improvement initiatives and
Performance/Career Management - Assist organizations
by designing and/or implementation of performance management
and career management systems in the organization.
Customer Focused Quality Service - By careful needs
assessment, develop organization tools such as job aids
(along with training), to improve the customer service focus
of the company. Utilize current Six Sigma approaches and
more traditional TQM approaches as required.
Training Needs Assessment, Design and Evaluation
- Work with clients to identify needs. Customize, develop
or improve designs and evaluate training initiatives.