Customized Training Program
- Effective Communication
Skills
Communicating with confidence and
competence are skills that can be taught. This program offers
a host of tips and techniques to communicate effectively
during the various interpersonal encounters you will face
in an organization.
This one-day program (which also can
be customized for administrative support personnel) is geared
for professionals that are interested in improving their
interpersonal communication skills.
Objectives:
-
Identify the key and diverse social types that are
needed to establish a versatile communication style
- Develop effective interaction
plans for dealing effectively with different motivation
profiles
- Handle yourself with poise
and confidence when dealing with difficult people
- Use non-verbals to add power
to your interpersonal communications
- Distinguish the high performance
behaviors necessary for effective teaming and group
problem solving (optional design feature)
- Identify appropriate conflict
management styles to use in situations
- Incorporate effective active
listening and feedback skills
- Adapt effective telephone
courtesy behaviors (optional design feature)
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Module Structure
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I.
Introduction
- Icebreaker
- Expectations/ Ground Rules
II. Communication Skills
Review (Small Group Exercises and
Lecturettes)
- Active listening exercise
- including non-verbals for
establishing trust
- Components of effective
listening exercise - "Effective
Listening Profile"
- Other influence behaviors
for personal effectiveness
- Key principles for interaction
III. Dealing with Individual
Differences
- DISC components and other
models to understand
behavioral styles
- Applying McClelland's theory
of motivation to a real "on-the-job" communication
issue
- Difficult people scenarios
- small group brainstorm on
effective strategies
IV. Team Dynamics Survival
Exercise
- review of effective/ineffective
communications
V. Conflict Management
Styles
- Thomas-Killman Conflict
Mode Instrument
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