Customized Training Program - Supervisory Survival Skills

Supervising others doesn't come easy particularly for skilled technicians that were promoted because of their technical competence not necessarily their people management skills.

This eight-module program (that can be expanded based on needs) is a good basic course for new or experienced supervisors that have had limited exposure to people management skill development. Recommended class size is a maximum of sixteen people.

Objectives:

Explain the role of the supervisor (Module 1) Develop motivational strategies for the work unit (Module 2) Identify situational leadership styles Make more effective use of time management strategies (Module 3) Use an interaction game plan for effective coaching (Module 4) Implement a performance management model for conducting performance planning and performance review discussions (Module 5) Identify appropriate communication techniques including active listening, feedback and influence skills (Module 6) Use problem solving and process improvement tools and techniques for maintaining effective productivity (Module 7) Develop strategies for effectively developing and maintaining high performance teams (Module 8) Other modules that can be added include: Conflict Management, Planning, Critical Thinking Skills, Selecting Organizational Talent, The Continuous Improvement Lifestyle, and Delegation

Module Structure

I. Basic Introduction II. Lecturette and Small Group Discussion III. Video Example or Small Group exercise IV. Trio Group Practice Simulation V. Action Planning and Evaluation